Continual Service Improvement

Course Description:
In this course students will gain competency in the principles, processes, anctivities, and functions of Continual Service Improvement (CSI) as part of the ITIL Service Lifecycle. Students will understand the technology and implementation considerations for CSI, gain insight into the operational challenges, risks, and critical success factors of CSI, and achieve the ITIL v3 Continual Service Improvement certificate. Provides 3 credits toward MALC and Expert certifications.

Attendees will learn:
CSI principles: Understanding the why and how of:
• CSI processes
• CSI metods & techniques
• Organizing CSI functions
• Technology considerations
• Implementation considerations

Pre-requisites:
• The ITIL v3 Foundations certificate or the ITIL v2 Foundations + Bridge certificate (documentary evidence of this qualification and photo id must be demonstrated prior to exam)
• Familiarity with IT terminology

Intended Audience:
Individuals seeking knowledge and understanding of the CSI phase of the ITIL v3 Service Lifecycle and howits implementation enhances IT service provisions.

CTOs, CTOs, mangers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, It security managers, and ITSM trainers involved in design activities within the Service Lifecycle.

Individuals who need to gain credits toward teh ITIL Expert qualification.

Anyone seeking to expand their job possibilities, job training, and professional development. Dislocated Workers facing career changes, WIA, NEG, TAA, and Veteran funded students supported.

Accredited ITIL® training is provided by THE ART OF SERVICE, an EXIN Accredited Training Organisation

PDUs/Educational Hours
28