Learn Best Practices for IT Service Management and obtain your ITIL V3 Foundations Certification!

ITIL (IT Infrastructure Library) provides a structure of processes and procedures for IT Service Management.  ITIL has become one of the most widely respected approach to IT Service Management in the world.

ITIL V3 Foundation course is a 3 day journey through the five stages of the ITIL V3 Service Lifecycle and exploring the practice of IT Service Management in preparation for
the ITIL Foundation Certification Exam.

ITIL V3 Service Lifecycle includes:

• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement

For each lifecycle phase associated objectives, processes, functions, activities and business value will be studied. The course will also discuss the concepts, characteristics and associated terminology relating to IT Service Management as a practice.

The course includes:

• 3 days of instruction led by an accredited and experienced Service Management Professional.
• V3 ITIL Foundation Course Material
• V3 ITIL Foundation Pocket Guide
• Sample exams and exam Preparation Exercises
• ITIL Foundation Examination

Our instructor, Leanne Medlock, is a 20 year veteran of practical IT experience which allows participants a greater understanding of the realistic benefits your organization can realize. Medlock is accredited and hold numerous professional credentials including the distinguished “ITIL Expert” designation for ITIL V3.

Intended Audience 
IT managers, process improvement leaders, project managers, and IT team members.

Accredited ITIL® training is provided by THE ART OF SERVICE, an EXIN Accredited Training Organisation.

Educational Hours/PDUs
17

Cost
$1,366.00